Call Center Solution:

Hire Call Center Agents Who Will Wow Your Customers

Managing high volumes of applicants and identifying call center agents with the wow factor is an ever-increasing challenge, as is providing a process that delights every candidate.

SHL’s Call Center Solution reduces this challenge with powerfully realistic simulations and a superior assessment experience that will amaze future employees and your customers alike.

Lights in the Dark

93% of customersare likely to make a repeat purchase with companies who offer excellent customer service.

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Call Center Simulations

Realistic call center and assessments that measure competencies such as Service Orientation, Issue Resolution, Attentiveness, Navigation, Typing, Remote work-readiness, and more

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Fully-automated

spoken and written language test that remotely evaluate spoken, written, and comprehension skills

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Οn-Demand

Video Interviews that enable you to meet thousands of applicants in just a matter of minutes and receive fair and consistent insight into fit

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Results that matter

63%

SHL recommended agents were 63% more likely to be high performers

32%

Hire agents who will increase your CSAT scores by at least 32%

60%

Automate screening to manage high applicant volume and reduce hiring time by 60%

Recommended Tool

Video Interviews On-Demand

SHL Smart Interviews On Demand offers the ability to conduct asynchronous online interviews. Evaluate more candidates in less time and increase recruitment speed by 80%.

The science behind people decisions

We help you evaluate and develop your people potential